Virtual Logger - SaaS Call Recording for Contact Centers

VirtualLogger is a software developer and service provider that sells call recording, quality monitoring, and other high-value contact center software as a hosted service. The VirtualLogger delivery method enables clients to set up recording and quality monitoring services for a fraction of the cost and in less time when compared to premise based systems. Since the system and software are hosted, clients are immune to the technology risks, and ar...

Keywords: coaching, contact center software, call recording, elearning, SaaS, software as a service, Quality Monitoring, speech analytics, post call survey